Street Works Coordinator – Utilities & Infrastructure

Job Summary

Responsible for the coordination, submission, monitoring, and closure of all street works notices, permits, and related documentation required to support utility and infrastructure projects.

Work closely with project delivery teams, supervisors, planners, clients, subcontractors, and local authorities to ensure works are delivered in accordance with programme requirements, regulatory obligations, and client expectations.

Provide effective planning, coordination, administration, and compliance support to ensure projects are completed safely, efficiently, and without unnecessary delays or penalties.

Principal Responsibilities

Health & Safety

• Prepare and maintain clear and accurate documentation to support safe project delivery.

• Ensure permits and notices are active, valid, and aligned with project programmes.

• Monitor permit durations and arrange extensions or closures as required.

• Support compliance with street works legislation, permit requirements, and industry regulations.

Client & Stakeholder Management

• Deliver a high standard of customer service to clients, local authorities, and stakeholders.

• Communicate potential issues, delays, and programme changes in a timely and professional manner.

• Manage enquiries and complaints, ensuring appropriate updates are provided to all relevant parties.

• Coordinate project activities alongside delivery teams to ensure operational requirements are met.

• Maintain effective communication with project managers, supervisors, planners, and operational teams.

• Support the investigation and mitigation of compliance issues, defects, and penalty notices.

Planning & Coordination

• Coordinate all street works notices, permits, applications, and related regulatory submissions.

• Monitor and maintain permit systems and project records to ensure compliance.

• Track live notices and project activities to prevent programme overruns and associated costs.

• Identify resource requirements and communicate workload pressures to operational management.

• Support the planning and scheduling of project activities to maximise efficiency and client satisfaction.

• Assist with the management and closure of project defects and outstanding works.

Teamwork & Collaboration

• Build positive working relationships with colleagues, clients, contractors, and regulatory bodies.

• Support project teams through effective communication and coordination.

• Promote a collaborative approach to project delivery and problem resolution.

Quality & Operational Excellence

• Deliver accurate, timely, and high-quality project administration.

• Ensure project documentation, work packs, and handover information are prepared to required standards.

• Maintain accurate records of permits, notices, applications, completions, and project correspondence.

• Monitor compliance performance and identify opportunities for improvement.

• Support the achievement of operational targets through effective planning and coordination.

Continuous Improvement & Sustainability

• Promote efficient working practices and process improvements.

• Support digital and paperless working initiatives where practical.

• Identify opportunities to improve compliance, planning processes, and service delivery.

• Contribute to continual improvement across project coordination and administration activities.

Person Specification

Qualifications & Experience

• Minimum 3 years' experience within the utilities, infrastructure, construction, or street works sector.

• Minimum 3 years' experience in a planning, coordination, administration, or project support role.

• Experience managing permits, notices, regulatory submissions, or project documentation desirable.

• Experience working with street works legislation and permit schemes desirable.

Skills & Knowledge

• Strong understanding of utilities, infrastructure, or construction project environments.

• Proficient in Microsoft Office and digital project management systems.

• Excellent planning, organisational, and administrative skills.

• Strong attention to detail and ability to manage multiple priorities simultaneously.

• Ability to interpret project information, drawings, and programme requirements.

• Analytical problem-solving skills and the ability to identify practical solutions.

• Strong written and verbal communication skills.

• Effective stakeholder management and customer service capability.

• Results-focused with a commitment to accuracy and compliance.

Personal Attributes

• Strong commitment to safety, compliance, and quality standards.

• Able to work effectively under pressure and manage competing deadlines.

• Flexible and adaptable approach to work.

• Professional, reliable, and trustworthy.

• Positive team player with strong interpersonal skills.

• Committed to continuous improvement and innovation.

• Proactive and self-motivated.

• Driven to deliver high-quality outcomes.

• Professional and presentable at all times.