Scheduler (Asbestos Services)

Location: Warrington (Hybrid Working Available)
Job Type: Full-Time
Salary: Competitive

About the Role

Our client is seeking a highly organised Scheduler to support the planning, scheduling, and deployment of field-based asbestos professionals across the UK.

This role is responsible for ensuring appointments are booked efficiently and effectively, balancing client service requirements with operational productivity. The successful candidate will work closely with field teams, operational managers, and customers to maximise appointment attendance and service delivery.

This is an excellent opportunity for an individual with scheduling, planning, customer service, or coordination experience who enjoys working in a fast-paced environment and communicating with a wide range of stakeholders.

Key Responsibilities

• Schedule appointments for field-based asbestos professionals using various work management systems.
• Upload and manage projects through online booking platforms.
• Retrieve and process appointment bookings into internal systems.
• Produce and distribute customer communications, including appointment letters and text messages.
• Maintain accurate records of customer interactions and appointment details.
• Handle inbound telephone and email enquiries from residents and customers.
• Make proactive outbound calls to arrange appointments and improve access rates.
• Collaborate with colleagues to improve scheduling processes and operational efficiency.
• Support the achievement of contract and operational performance targets.

What We're Looking For

While no specific qualifications are required, previous experience in scheduling, planning, coordination, customer service, or resource deployment would be advantageous.

The ideal candidate will demonstrate:

• Excellent organisational and time management skills.
• Strong communication and telephone skills.
• Confidence using IT systems and databases.
• Ability to prioritise workloads and manage competing demands.
• A customer-focused approach with the ability to build rapport quickly.
• Resilience and composure when working under pressure.
• Attention to detail and commitment to following established processes.
• A proactive attitude with a desire to contribute ideas and improvements.

Key Competencies

• Priority Setting
• Time Management
• Customer Focus
• Communication & Information Sharing
• Relationship Building
• Patience & Process Compliance
• Resilience
• Composure Under Pressure
• Technical & Systems Capability

Benefits

The successful candidate can expect a comprehensive benefits package, including:

• Competitive salary
• Hybrid and flexible working options
• 37.5-hour working week
• Generous annual leave entitlement plus bank holidays
• Additional leave based on length of service
• Enhanced pension contributions
• Enhanced family-friendly policies
• Learning and development opportunities
• Employee discounts platform
• Cycle-to-work scheme
• Electric vehicle salary sacrifice scheme (subject to eligibility)
• Private healthcare access
• Life assurance cover
• Employee Assistance Programme
• Paid volunteering days
• Wellness initiatives and wellbeing support
• Referral bonus scheme

About the Employer

Our client is a well-established specialist consultancy operating nationwide, delivering surveying and compliance services across multiple sectors. They have built a strong reputation for quality, customer service, and employee development, offering genuine opportunities for career progression within a supportive and collaborative environment.