Role Purpose
Our client is looking for a Coordinator to manage the daily activities of their field workforce, delivering a high-quality, customer-focused maintenance service and ensuring full compliance with safety and building legislation.
Key Responsibilities
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Manage daily operations of the electronic scheduling system, ensuring appointments are accurate, up to date, and completed on time.
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Maintain strong communication with operatives, colleagues, managers, and customers.
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Monitor and manage work progress within agreed timescales and client requirements.
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Ensure operatives provide timely updates so schedules reflect customer needs.
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Reschedule work when absences, delays, materials, or emergencies arise, and communicate changes to all relevant parties.
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Rebook pending or suspended jobs promptly and follow up on outstanding materials.
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Report issues around work quality, timeliness, or potential disciplinary matters to the Repairs Planning Manager.
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Deliver excellent customer service at all times.
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Support our client’s aim of becoming the “contractor of choice.”
General Responsibilities
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Support our client’s broader vision of regenerating communities and creating opportunities.
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Ensure compliance with Health & Safety policies.
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Uphold internal customer service standards.
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Complete relevant CPD and training as required.
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Attend meetings or events at other offices or external sites as needed.
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Carry out additional duties appropriate to the role.
The Right Fit – Skills & Experience
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Good standard of education and administrative experience.
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Financial awareness, including ability to identify Value for Money (VFM).
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Ability to work independently and as part of a team.
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Strong organisational, planning, multitasking, and communication skills.
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Confident with Windows, specialist software, and vehicle tracking/management systems.
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Knowledge of systems such as Orchard Housing, DRS, or Agile365 (desirable).
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Technical understanding of domestic repairs and maintenance.
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Experience in customer-facing roles and construction/maintenance environments.
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Ability to travel to offices or sites not always accessible by public transport.
Values Required