Customer Liaison Officer
Location: On-site / Field-based
Industry: Energy Efficiency & Renewables
Company Vehicle Provided
Our client is a well-established installation company with over 10 years’ experience in the industry. They specialise in a wide range of domestic energy efficiency and renewable solutions, including:
- Gas boiler replacements
- External wall insulation
- Underfloor insulation
- Loft insulation
- Cavity wall insulation
- Solar panels
- Air source heat pumps
Due to continued growth, they are looking to recruit a highly motivated Customer Liaison Officer with previous experience in a similar role to join their team.
Key Responsibilities
- Acting as the main point of contact for customers on site, ensuring clear and consistent communication throughout installations
- Building and maintaining strong customer relationships through excellent service
- Reporting regularly to the Project Manager regarding ongoing works, issues, and customer feedback
- Liaising with the Customer Service team to monitor and respond to customer feedback
- Ensuring all customer enquiries are logged and responded to promptly
- Assisting Site Managers by monitoring ongoing installations on site
- Instructing installation teams to ensure works are completed in line with company quality standards and health & safety policies
- The Successful Candidate Will:
- Have previous experience in a Customer Liaison Officer (or similar customer-facing/site-based) role
- Possess strong organisational skills with the ability to prioritise and multi-task
- Have excellent written and verbal communication skills
- Be proactive, professional, and enthusiastic about delivering outstanding customer service
- Hold a full UK driving licence
What’s On Offer
- Company vehicle
- Company mobile phone
- Company laptop
- Opportunity to join a growing and reputable company within the renewables and energy efficiency sector