Administrator/Scheduler - Oldbury

Key Responsibilities:

• Accurately process and input incoming paperwork into internal systems and client portals.
• Liaise with site-based operatives to ensure accurate data collection and provide support as needed.
• Monitor, update, and maintain various spreadsheets and databases.
• Handle incoming calls and direct them to the appropriate teams or individuals.
• Make outbound calls to advise customers on the energy-efficient measures we will be installing.
• Ensure all tasks are completed to a high standard and meet daily targets.
• Communicate effectively with internal teams, customers, suppliers, and other stakeholders via phone and email.

Candidate Requirements:

• Strong organisational skills with the ability to prioritise and multitask effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Word, Excel, and Outlook, with general computer literacy.
• Comfortable making and receiving phone calls.
• Experience with ECO4 Submissions is desirable but not essential.

Key factors;

• Scheduling experience in a construction/maintenance/repairs environment
• Proficient in Microsoft packages including excel and share point.
• Compliance checks on paperwork & pictures following install.
• Inbound and outbound calls to tenant.
• Basic admin duties IE emails, filing paperwork etc

Desirable

• Experience in working with social housing grants IE SHDF (social housing decarbonization fund) or similar.
• Good geographical knowledge of the West Midlands.

Benefits To Working For Our Client:

• Be part of a rapidly growing company in a booming industry.
• Make a tangible impact on the environment and improve people’s lives.
• Receive comprehensive training and ongoing support to develop your skills.
• Work in a collaborative, dynamic, and supportive team environment.
• Enjoy opportunities for growth and progression within a forward-thinking company.